Family Services Specialist I/II
Family Services Specialist I/II
This position is located in Shawnee, Oklahoma.
Travel is Occasional - Must possess a valid driver's license and maintain required car insurance.
- Level I H14A: $35,059.00/Annually + Full State Benefits
- Level II H14B: $37,687.39/Annually + Full State Benefits
DHS offers free child care for all employees. This benefit will be in effect until December 31, 2022. For more information contact firstname.lastname@example.org or visit the program website at https://www.kith.care/.
Family Services Specialist I
- Two years of clerical office work in a social work environment.
- OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Family Services Specialist II
- OR a bachelor’s degree.
- OR an equivalent combination of education and experience, substituting one additional year of experience in professional social work for each year of the bachelor’s degree.
- Review and respond to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provide responses to inquiries concerning applications and review filing requirements, due dates, and similar information.
- Coordinates with other staff or units as needed to clarify policies and procedures determines the status of individual applications, reviews and resolves problems; routes requests to appropriate staff and units for processing; and scans and uploads customer verifications.
- Prepares and disseminates communications relating to social safety net programs including agency or program rules, policies, procedures, or requirements including basic program inquiries.
- Performs tasks such as the gatekeeping assignment of work to staff and schedule for issuance and pick up of Electronic Benefit Transfer cards
- Enters and retrieves information into the system; receives and reviews documents including customer verification; proofreads previously entered data and makes routine corrections.
- Reviews and processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
- Assists customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
- Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
- Evaluate the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and complete necessary case documentation.
- Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
- Establish, engage, and grow positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; work effectively with partners to serve shared customers while maintaining confidentiality.
- Ability to work on a diverse team and directly with people from diverse backgrounds specifically racial, ethnic, socioeconomic, and disabilities.
If you have questions, please contact DHS.Careers@okdhs.org
OKDHS is a Fair Chance Employer.
This is a position in the Oklahoma Civil Service