Oklahoma Human Services

Family Services Specialist I/II

CSS Administration - Oklahoma City, OK - Full Time

Family Services Specialist I/II

This is a full-time position in an office setting

Monday through Friday  8:00 AM - 5:00 PM.

This position is located in Oklahoma City Oklahoma.

Annual Salary:

Travel is occasional. Must possess a valid driver's license and maintain required car insurance.

Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).

Preference may be given to applicants wilt previous call center experience.

 

Minimum Qualifications:

Level I: 

  • Education and Experience requirements consist of two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment;
  • or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.

Level II: 

  • Education and Experience requirements consist of​ a bachelor’s degree;
  • or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment
  • or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree;
  • or two (2) years of experience as a Family Services Specialist.


Job Responsibilities

This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services.  The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment.
Responsibilities include interviewing, processing electronic applications, and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms.  All customer contact is handled primarily via phone, incoming and outgoing calls.  Actively participates in the Transactional audit process, Huddles, and other team meetings/conferences.  Must attend mandatory in-office training. 

__________

If you have questions, please contact [email protected]

OKDHS is a Fair Chance Employer.

This is a position in the Oklahoma Civil Service

Announcement Number: 26-GH201

83007509/JR65906

Apply: Family Services Specialist I/II
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